OUR QUALITY POLICY
Quality is a word synonymous with our fruits and vegetates and weat Hello Fresh take pride in our stringent quality standards. We go to great lengths and take the utmost care and precaution to ensure that each day our customers get nothing but the very best across all our products, services & interactions. Here are a few quality standards that we practice at Hello Fresh.
A+ QUALITY LEVELS
When you walk into a Godrej Nature's Basket store you can be sure that you will get the best quality level of fresh produce and bakery products in the city. Our teams take great pains to locate and source only the finest available produce in every fruit and vegetable. Our bakery products too are developed especially as per our stringiest standards.
All Hello fresh products retailed are procured on a daily basis. Stale and old produce of the previous days is discarded or sent back. This ensures that Hello Fresh consumers always get to choose from a wide variety of the freshest Farm produce.
APPROPRIATE CARE IN STORAGE
We store our products as per recommended conditions and ideal temperatures. We do not switch off our Freezers, Chillers or other refrigeration equipment at night. This is to ensure that temperature sensitive products are stored at correct temperatures all through. We switch on exhaust fans at night to adequate ensure air circulation for ambient products. Even though our store running costs are higher, we believe that this is a small price to pay to ensure 100% fit for consumption.
ONLY HIGH QUALITY VENDORS
We only deal with suppliers and vendors who trade ethically. We do not deal with the grey market or with vendors who have a reputation to deal in products by abusing and altering sell by dates. In the unlikely event that any of our suppliers is caught tampering with sell by dates, we penalize them appropriately and their supply contracts are terminated.
All our representatives compulsorily wear hand gloves and hair net while handling fruits and vegetables. The store and all fixtures are sanitized at regular intervals.
In the unlikely event that the products purchased from us are spoilt when purchased, we would be happy to replace or exchange the foods so purchased or refund the money to the customer.